Code of Practice

To ensure the highest quality of customer service, Jim Chim-in-ey works to the C.S.A Code of Practice of which all C.S.A members must adhere.
  1.  All Chimney Sweep Academy approved sweeps will carry The Chimney Sweep Academy identification card which displays the sweeps name and current personal photo. This identification card must always be readily available for customer inspection. Customers will be treated with courtesy and spoken to politely at all times.
  2. All Chimney Sweep Academy approved sweeps will carry evidence of adequate and current insurance cover to a minimum of £2.500.000. 
  3. Before entering premises a visual inspection will be made of the chimney stack/pipe and any caps or cowls as part of the risk assessment. The Chimney sweep will make a judgement as to the safety of sweeping the aforementioned so as to limit the chances of breakages and/or falls from height. 
  4. All sweeps will use adequate ground sheets and fire fronts to limit any chances of soiling to premises.
  5. Any trailer wires, for example, from vacuum to mains socket will be shown to customer as part of a risk assessment to limit chances of trips and falls.
  6. The point of contact at the given premises will be asked if there is any ongoing problems with the appliance/fireplace before commencing sweeping.
  7.  All Chimney Academy Sweeps inform the customer where necessary, the hazards of burning fires and the dangers to health/life where faulty appliances or fireplaces are used.
  8. All Chimney Sweeps will use a suitably sized brush with bristles/nylons in good condition with appropriate sized rods to clean the flue way. A sufficiently filtered vacuum will also be utilised (HEPA) at all times. Any faults found during the cleaning process will be reported to the home-owner/tenant,landlord. All flue ways will be deemed cleared of any obstructions by suitable draft and smoke testing. 
  9. Any flue that is deemed unable to be swept will result in verbal explanation and a notice sticker placed on the given appliance as out of order. Reason/s for this will be recorded on the job record/certification sheets. 
  10. Every effort shall be made to extract all soot deposits from the premises without soiling any surfaces. It must be stated here that the customer should also take sensible precautions to the protection of soiling to interior surfaces. 
  11. All observations of flue condition will be passed on the customer, any negative observations will be recorded in the job completion certificate, with a copy given to the customer.
Chimney Sweep Academy